Shipping & Returns

Shipping

 

COVID-19 Delivery Update which will overide all our checkout shipping methods:

 

Due to higher-than-normal order levels, please note it will take 4-7 working days for you to receive your parcel if you selected Free shipping (2nd class packet post)
Royal Mail 48 Tracked, Royal Mail Special Delivery and DPD services are now taking up to 1-3 working days to arrive.(most still arrive on time but some will not)

 

 

 


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

We aim to process all orders placed before 2pm the same day during the working week (Mon-Fri). UK Next day delivery orders must be placed before 2pm for same day shipping Mon-Thurs.

UK Free Standard 3-4 working days
UK RM Tracked 2-3 working days £3.50 (Usually 48 hours)
UK RM Next Day delivery £8.99
EU Standard 3-8 working days £4.99
EU Tracked 2-5 working days £7.99
Standard International 4-14 working days £10.00
International Priority Tracked 2-5 working days £16.99

Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Unwanted items can be returned within 30 days of purchase but will be subject to a re stocking and initial postage charge of £3.99 which covers the cost of our shipping/packaging.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Dermalogica returns: We offer the Dermalogica 100% Money Back Guarantee, should you be dissatisfied for any reason, we will accept returns of all Dermalogica product for either refund or exchange. Unwanted returns are the customers responsibility to return back using their own method, and will be subject to a restocking and initial postage charge of £3.99.


Our Packaging

If you haven’t yet purchased from us, you do not yet know that all our packaging has been thought about.

We have purchased Eco-friendly sustainable sourced boxes, along with Eco friendly paper packing and paper gummed tape.

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The plan is that the whole packaging can either be used again or is biodegradable and fully recyclable to go out with your paper/cardboard rubbish collection.

We had wanted to do this for some time and although this costs us more in purchasing the packaging, we feel we should all be trying to do our bit for the environment.

However, we have now also made the decision to try and reuse our suppliers packaging.

It was my daughter who suggested we should do this, as it seemed very hypocritical to just throw this resource away.

Supplier packaging may not look brand new and have other logo's with maybe a scruffy appearance where we have removed the plastic tape and maybe their shipping label.

It is however a greener and more planet friendly approach which we hope you like.

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